Terms and Conditions for Man With A Van Stepney
These Terms and Conditions set out the basis on which Man With A Van Stepney provides moving, transport, and related removal services to customers in the United Kingdom. By making a booking, accepting a quotation, or instructing us to carry out any work, you agree to be bound by these terms. Please read them carefully before confirming any arrangement. They are designed to create clarity around the service offered, the responsibilities of both parties, and the practical limits that apply to a professional man with a van service.
In these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man With A Van Stepney. References to “you” and “your” mean the customer, client, or authorised representative placing the booking. These terms apply to domestic and commercial collections, deliveries, light removals, and similar transportation work carried out in accordance with UK law.
We reserve the right to amend these terms from time to time. Any updated version will apply to bookings made after the date of publication or communication of the revised terms. It is your responsibility to review the terms before each new booking. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
Booking process begins when you request a quotation or submit booking details, including the collection and delivery addresses, access information, size and nature of items, preferred dates, and any special handling requirements. A quotation is usually based on the information provided by you. If the details change before the job begins, we may revise the price, timetable, vehicle size, or crew requirements accordingly. A booking is only confirmed once we have accepted the job and, where required, received any deposit or written confirmation agreed in advance.
To ensure an accurate service, you must provide complete and truthful information at the time of booking. This includes any items requiring dismantling, heavy lifting, fragile handling, or additional labour. If access is restricted, if parking is limited, or if stairs, long carries, or waiting time are likely to affect the work, you should inform us in advance. Failure to disclose important details may result in extra charges, delayed arrival, or cancellation of the job at our discretion.
We may decline or cancel a booking if the job is unsafe, unlawful, beyond the normal scope of our service, or materially different from the description initially provided. Any estimated times of arrival are approximate unless expressly agreed otherwise. Delays caused by traffic, weather, access problems, loading restrictions, or matters outside our control do not amount to a breach of contract. Where we are delayed, we will use reasonable efforts to keep you informed and complete the service as soon as practicable.
Payments must be made in the currency stated in the quotation or invoice and in accordance with the payment method agreed at the time of booking. Unless otherwise stated, charges are calculated based on the agreed service, time on site, distance, labour, and any additional requirements such as extra helpers, waiting time, or specialist handling. Any price quoted before inspection is an estimate based on the information available and may change if the actual job differs.
Where a deposit is required, the booking will not be secured until that deposit is paid. Deposits may be non-refundable except where we cancel the booking without cause or where a refund is required by law. Balance payments are normally due on completion of the service unless a different arrangement has been agreed in writing. We may suspend or refuse further services if invoices remain unpaid.
Extra charges may apply for additional stops, excessive waiting, redelivery attempts, stair carries, parking penalties caused by inadequate arrangements, congestion or toll charges not included in the quote, or disposal costs where lawful waste handling has been requested. You are responsible for ensuring that funds are available and that payment can be completed immediately when due. If a payment is reversed, disputed without valid reason, or otherwise fails, you remain liable for the full amount owing and any reasonable recovery costs.
Cancellations and rescheduling must be notified as soon as possible. If you cancel a confirmed booking, we may charge a cancellation fee to cover administration, vehicle allocation, lost time, and any preparatory costs incurred. The amount of the fee may depend on how much notice you give and whether the service was booked for the same day, next day, or a peak period. If you cancel after our team has already attended, you may be charged in full or in part for time and expenses already spent.
You may request to reschedule, and we will try to accommodate your preferred alternative date or time, subject to availability. A rescheduled booking may require a revised quotation if the scope of work, distance, or timing changes. We may also cancel or suspend the service if you fail to provide access, if the site is unsafe, if items are not ready for collection, or if you or your representative behaves in a threatening, abusive, or unlawful manner.
We may cancel a booking by giving reasonable notice where circumstances beyond our control prevent performance or where carrying out the service would create a risk to health, safety, property, or compliance. If we cancel without fault on your part, any deposit paid for the affected service will normally be refunded, subject to any lawful deduction for costs already incurred. We are not liable for indirect losses arising from cancellation, including missed deadlines, missed trades, or consequential business interruption.
Liability is limited to the extent permitted by law. We will take reasonable care in handling items entrusted to us, but you remain responsible for ensuring that goods are suitably packed, protected, and ready for transport unless packaging or wrapping has been expressly included in the service. Fragile items, glass, electronics, antiques, artwork, and high-value goods should be declared in advance and secured appropriately. Where you request transport of such items, you do so at your own risk unless we have agreed in writing to assume a higher level of responsibility.
We are not responsible for loss or damage caused by items that were poorly packed, structurally weak, overfilled, improperly secured, or inherently defective. We are also not liable for ordinary wear and tear, scratches, minor cosmetic marks, or pre-existing damage. You should inspect items before and after the service and notify us of any issue promptly. Any claim should be supported by reasonable evidence and raised without undue delay.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are found liable for direct loss, our liability will normally be limited to the amount paid or payable for the specific service giving rise to the claim, unless a greater limit is required by statute or expressly agreed in writing. We will not be responsible for loss of profit, loss of opportunity, loss of goodwill, or any indirect or consequential loss.
Waste regulations apply to any removal, disposal, or transfer of unwanted items. If we agree to remove waste, you must ensure that it is accurately described and that no prohibited or hazardous substances are included unless expressly accepted in writing and handled in compliance with law. We will only transport and dispose of waste where it is lawful to do so and where we are satisfied that the waste can be managed in a compliant manner. You remain responsible for the accuracy of the description of the waste and for any fees associated with lawful disposal.
Under UK waste law, waste carriers must handle materials responsibly, and customers must not request unlawful dumping, fly-tipping, or concealment of prohibited items. It is your duty to tell us whether the load contains electrical items, mattresses, furniture, construction debris, clinical waste, liquids, chemicals, or other regulated material. If the load contains prohibited or undeclared items, we may refuse to carry it, return it to you, or charge additional costs for lawful handling and separation where permitted.
We reserve the right to inspect waste before loading and to decline any item that could breach environmental, transport, or safety regulations. Any permit, transfer note, disposal charge, or documentary requirement necessary for lawful waste handling may be passed on to you where applicable. You agree not to use our service for the disposal of stolen goods, counterfeit goods, controlled substances, or items obtained unlawfully. If we suspect illegal activity, we may refuse service and, where appropriate, report the matter to relevant authorities.
Customer responsibilities include ensuring reasonable access to both collection and delivery premises, arranging parking or loading space where possible, and being present or represented at the agreed time. You must obtain any permissions needed from landlords, building managers, neighbours, local authorities, or other third parties. If access is delayed because of missing keys, security restrictions, or inaccurate address details, waiting time or failed attendance charges may apply.
You are also responsible for removing personal data from devices, securing confidential documents, and protecting any sensitive information contained in items being moved. We do not inspect the contents of boxes unless required for safety or legal compliance, and we are not responsible for data protection failures arising from your own omissions. If your move includes appliances, furniture assembly, or disconnection/reconnection work, you must ensure this is lawful and that any necessary specialist tradesperson is used where required.
General provisions apply to every booking. We may assign or subcontract parts of the service where necessary, but we remain responsible for the proper performance of the agreed work, subject to these terms. No waiver by us of any breach or delay will operate as a waiver of any later breach. You may not transfer your rights or obligations under the booking without our written consent. Any notices relating to a booking should be given in writing unless otherwise agreed.
Governing law and jurisdiction are English law. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any dispute arises, both parties should first seek to resolve the matter in good faith before commencing formal proceedings.
Entire agreement means these terms, together with any written quotation or confirmation, form the full agreement between you and us for the relevant service. No oral statement by any employee or contractor will alter these terms unless confirmed in writing. If any inconsistency exists between a quotation and these terms, these terms will prevail unless the quotation expressly states otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions in full.