Privacy Policy

Man With a Van Stepney Privacy Policy

This Privacy Policy explains how Man With a Van Stepney collects, uses, stores and protects personal data relating to our customers and prospective customers in the Stepney area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Stepney customers and prospective customers in the Stepney area who contact us, request a quotation, make a booking, or otherwise interact with us in relation to our man and van, moving, or related services. It covers personal data collected online, by phone, in person, and through any other communication method we use.

Data Controller

Man With a Van Stepney acts as the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services or contact us.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Man With a Van Stepney

Identification and contact details such as your name, address, postcode, and general location in the Stepney area. Contact preferences and communication details such as your preferred contact method and the content of communications you send us and our responses. Service and booking information such as move dates, collection and delivery addresses, access details, property type, inventory, and any special instructions for the service. Billing and payment related information such as details required to prepare invoices, records of payments and refunds, and information about the services you have purchased. Technical and usage data such as how you contacted us and general information about how you use any online enquiry forms we may provide. Feedback and complaint information such as comments, reviews, and any information you provide when you give feedback or make a complaint.

We do not intentionally collect special category data such as health data, unless it is strictly necessary for a specific service requirement that you choose to share with us, for example, access considerations at a property. In such cases, we will only use that information for the purpose for which you provided it.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through online enquiry forms, or in person. This includes information you provide when you request a quote, make a booking, ask a question, or give feedback.

We may also generate personal data in the course of providing our services, such as creating job records, notes on access requirements, and records of completed work. Where appropriate, we may obtain certain information from third parties, such as referrals from existing customers or business partners, but only where it is lawful to do so.

Lawful Basis for Processing Your Data

We process your personal data only where we have a lawful basis under data protection law. Depending on the specific activity, we rely on the following lawful bases

Performance of a contract we need to process your data in order to provide a quotation, confirm a booking, carry out your move or related services, take payment, and manage your customer account.

Compliance with legal obligations we may be legally required to retain certain records for tax, accounting, insurance, or regulatory purposes.

Legitimate interests we may process your data for our legitimate business interests, for example to manage our operations, plan routes, improve our services, handle enquiries, prevent fraud, and protect our rights. When we rely on legitimate interests, we consider your rights and interests and ensure they do not override our own.

Consent in certain situations, such as sending you specific types of marketing messages, we will only process your data if you have given your consent. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes

To provide quotations for man and van services in the Stepney area. To manage enquiries, bookings, and schedules. To plan routes and logistics for collection and delivery. To deliver our services at your address and any other agreed locations. To communicate with you about your booking or enquiry. To manage payments, invoicing, and refunds. To respond to complaints, feedback, or service issues. To keep appropriate business, tax, and accounting records. To improve our services and customer experience.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law.

Service providers and processors We may use third party service providers to support our operations, for example providers of booking or scheduling tools, payment processing services, accounting or bookkeeping support, and IT or cloud storage services. These providers act as data processors and process your personal data on our behalf and under our instructions. We require them to keep your data secure and to use it only for the purposes we specify.

Professional advisers We may share relevant personal data with professional advisers such as accountants, auditors, legal advisers, or insurers where this is necessary for our legitimate interests and legal obligations.

Authorities and legal obligations We may disclose personal data where we are required to do so by law, regulation, court order, or at the request of law enforcement or other public authorities.

We do not sell your personal data to third parties.

International Data Transfers

Where our use of service providers results in your personal data being transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable data protection laws.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

In general, we will retain basic customer and booking information for a period that aligns with limitation periods for legal claims and tax record requirements. After the applicable retention period has ended, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include restricting access to personal data to those who need it for their work, using secure storage and systems, and periodically reviewing our security arrangements.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply in most circumstances and may be subject to certain limitations or conditions.

Right of access You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure You can ask us to delete your personal data in certain situations, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and we have no other lawful basis for processing.

Right to restriction You can ask us to restrict the processing of your personal data in certain circumstances, for example while we are investigating a concern you have raised about its accuracy.

Right to data portability Where we process your personal data on the basis of your consent or to perform a contract and the processing is carried out by automated means, you can request to receive your data in a structured, commonly used, machine readable format and ask us to transfer it to another controller where technically feasible.

Right to object You can object to our processing of your personal data where we are relying on legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests or where processing is needed for legal claims. You can always object to direct marketing.

Right to withdraw consent Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact Man With a Van Stepney using the usual communication methods you use to arrange our services. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we process your personal data. We would, however, appreciate the chance to deal with your concerns first and encourage you to contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will take effect when the revised Privacy Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.